At CNeU, accessible from https://www.dbasic.co.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by c-neu and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect in c-neu. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Returns, Delivery & Refund Policy
What is your return & refund policy?
We accept returns only in the following categories, please raise the request with-in 3 days of delivery –
- If you receive the damaged product.
- If you receive the wrong product.
- If there is any missing item in the delivery.
In all such cases, please drop the email with your order ID to [email protected] or WhatsApp us at +91-9036625537, and we will inform you about the next steps immediately.
Processing Time:
- Orders are processed within 1-2 business days from the date of order placement.
- Customized items may require additional processing time.
Shipping Time:
- Shipping time refers to the estimated time it takes for your order to reach you after it has been shipped.
- Standard shipping typically takes 3-5 business days.
Delivery Date Estimates:
- Delivery date estimates are provided based on the combination of processing and shipping times in the 3 to 5 days of placing the orders.
- While we make every effort to meet these estimates, unforeseen circumstances (weather conditions, customs delays, etc) may cause delays.
Please Note –
We will not be able to return/replace your products in the following cases
- Opened/ used/ altered products
- Original packaging (mono cartons, labels, etc) missing
- The return/ replacement request is generated after 3 days from the date of delivery
Order Policy
1. How can I make a change to my order after it’s been placed?
An order cannot be modified after placing; however, please write to us at [email protected] or WhatsApp with us at @+91-9036625537
, and our team will try to help in the best possible way.
2. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email and sms with a tracking number. Use this number to check the status of your delivery. Please track your order here – https://www.track.c-neu.com
4. How do I know that my order is complete and how many days it will take to receive my order?
You will receive the confirmation via email and sms; we usually dispatch our orders within 48 hours of receiving the order and overall it takes 3 to 5 working days to receive your order depending upon the delivery location.
4. Will I bear the shipping charges?
We provide free shipping for all our products.
Do you have Cash on Delivery option?
Yes, we have free of cost, Cash on Delivery options for our valuable customers.
Payment Policy
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI, Cash on Delivery etc. We have integrated with Razorpay, which is a safe and secure payment platform.
2. Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure your payment details are secure. We do not store your payment information on our servers.
3. The payment got deducted from my account, but the system is showing the payment is not completed or the order is not accepted; what shall I do?
In such cases, the payment will be reversed to the original payment mode in 2-4 working days; if there is still any issue, please write to [email protected] with the order and payment snap-shot.
Contact Us
How can I get in touch with your company?
- Please write to us at [email protected] or WhatsApp us at +91-9036625537. We would love to help our esteemed customers.
- CNeU HEALTH N BEAUTY PRIVATE LIMITED, Site No 26, Prestige Cube, Laskar Hosur Road, Adugodi, Bengaluru, Bengaluru Urban, Karnataka, 560030
Log Files
CNeU follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of c-neu.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons used in their respective advertisements and links that appear on CNeU, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or personalize the advertising content you see on websites you visit.
Note that CNeU has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
CNeU’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers, can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
CNeU does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.3-5