1. Order Faqs
1.1 How can I make a change to my order after it’s been placed?
An order cannot be modified after placing; however, please write to us at [email protected] or WhatsApp with us at @+91-9036625537, and our team will try to help in the best possible way.
1.2 How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email and SMS with a tracking number. Use this number to check the status of your delivery. Please track your order here – https://track.c-neu.com/
1.3 How do I know that my order is complete and how many days it will take to receive my order?
You will receive the confirmation/ tracking details via email and SMS. Your order will arrive in 2 to 4 working days depending on the delivery location.
1.4 Will I bear the shipping charges?
We provide free shipping for all our products across India.
1.5 Do you have a Cash on Delivery option?
Yes, we have free of cost, Cash on Delivery options for our valuable customers.
2. Payment FAQs
2.1 What payment methods do you accept?
We accept various payment methods, including credit/debit cards, UPI, Cash on Delivery etc. We have integrated with Razorpay, which is a safe and secure payment platform.
2.2 Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure your payment details are secure. We do not store your payment information on our servers.
2.3 The payment got deducted from my account, but the system is showing the payment is not completed or the order is not accepted; what shall I do?
In such cases, the payment will be reversed to the original payment mode in 2-4 working days; if there is still any issue, please write to [email protected] with the order and payment snap-shot.
3. Return FAQs
3.1 What is your return & refund policy?
We accept returns only in the following categories, please raise the request with-in 2 days of delivery –
- If you receive the damaged product.
- If you receive the wrong product.
- If there is any missing item in the delivery.
In all such cases, please drop the email with your order ID to [email protected] or WhatsApp us at +91-9036625537, and we will inform you about the next steps immediately.
Please Note –
We will not be able to return/replace your products in the following cases
- Opened/ used/ altered products
- Original packaging (mono cartons, labels, etc) missing
- The return/ replacement request is generated after 3 days from the date of delivery
4. Delivery FAQ
4.1 Processing Time
- Orders are processed within 1 business day from the order placement date.
- Customized or personalized items may require additional processing time.
4.2 Shipping Time
- Shipping time refers to the estimated time it takes for your order to reach you after it has been shipped.
- Express shipping typically takes 1-3 business days depending upon the location.
4.3 Delivery Date Estimates
- Delivery date estimates are provided based on the combination of processing and shipping times.
- While we make every effort to meet these estimates, unforeseen circumstances (weather conditions, customs delays, etc.) may cause delays.
5. Product Ingredients FAQs
5.1 What skin types are your products suitable for?
Our products are designed for various skin types including sensitive, oily, dry, combination, and normal. Refer to each product’s description for specific skin type recommendations.
5.2 Can I use your products if I have acne-prone skin?
Yes, we offer products specially formulated for acne-prone skin. Check product descriptions for suitability and directions.
5.3 Are your products use any harmful chemical?
No, all our products are free from harmful chemicals; we are Nasties-Free, Sulphate Free, Paraben Free, and Fragrance-Free.
5.4 Are your products FDA and Dermatologically Tested?
Yes, all our products are FDA-approved and Dermatologically Tested.
6. Animal Testing FAQs
6.1 Are your skincare products tested on animals?
No, we are committed to Cruelty-Free practices. None of our products are tested on animals.
7. Others FAQs
7.1 Do you offer samples of your skincare products?
Currently, we do not offer samples, but we provide a satisfaction guarantee. Check our return policy for satisfaction guarantee details.
7.2 Do you ship internationally?
No, right now, we are only accepting orders from India; if you have requirements outside India, please write to us at [email protected].
7.3 How can I find out if I’m allergic to a product?
Conduct a patch test 24 hours before full application or follow the directions of use mentioned in the product website pages. If irritation occurs, discontinue use and request to write to us with your skin type or problem you faced to [email protected].
7.4 What is the shelf life of your skincare products?
Typically, our products have a shelf life of 24 months, please see the packaging for more details.
8. Contact Us FAQ
8.1 How can I get in touch with your company?
Please write to us at [email protected] or WhatsApp us at +91-9036625537. We would love to help our esteemed customers.
9. Reviews
9.1 How To Write Review
- Login to your account.
- Go to the product section. Click on the product & Review section.
- Below you will get the option to Add Review and Rating. where you can upload the Product images and videos.